Best way to master StarPrint is check out the FAQs. If still not find the answer, you can send question.

Basic questions

1. What is StarPrint?

StarPrint is a Android application which helps you to print various content types on your device to printer directly. Content could be camera capture, txt, pdf, album, Instagram, Facebook, Flick,...

2. What version of Android can StarPrint run on?

Android 2.3 and later

3. How can I download StarPrint?

StarPrint is available on GooglePlay and Amazon. You can install from either where is convenient for you.

4. Installed StarPrint but a warning appeared asking to trust app and install another component, what is going on?

In order to work, APF core component must be installed with StarPrint, this APF core app is safe and necessary to enable your device to communicate with printer. APF core application does not have any harmful task to user's personal data. If you see this confirmation, please allow to install it.

5. How many versions or packs of StarPrint? What are they?

StarPrint basic or free version: Calendar, Contact, Instagram...

Office Pack: PS, txt, pdf,...

Picture Pack: Facebook, Flick, Picasa,...

6. What is PLUS version?

StarPrint BASIC(free) version is free, not trial. It means you can use it forever.

7. How long I can use StarPrint in Basic (free) version?

StarPrint PLUS version is BASIC(free) version upgraded when user purchases one of comercial packs.

8. How can I setup priters and print with StarPrint?

Please read this tutorial

9. I want to know how to use StarPrint. I also want to understand about printing setting of StarPrint. Where is tutorial resource?

You can read here. Or you can This email address is being protected from spambots. You need JavaScript enabled to view it. for support

10. My printer is not on the list of supported printers. When are you going to release a driver for it?

Please send us the feedback about your printer model, we will seriously consider and may give you advice to try generic drivers. You may try to change to a similar generic driver under Common group by yourself. Please read here
to know how to select or change driver manually.

11. My email service is different from Gmail. When is it going to be supported?

We are still in process of developing for Gmail service and it will be available soon. No other mail service is in plan now.

User Privacy

1. I worry about how StarPrint protects my privacy information. Can you explain to me?

Please read Privacy Policy or you can This email address is being protected from spambots. You need JavaScript enabled to view it. for support.

2. Why does StarPrint require certain permissions to run?

Storage android.permission.WRITE_EXTERNAL_STORAGE Using to write temporary data to SDCard as previewed file, dowloaded file from Google Drive, etc.
android.permission.ACCESS_WIFI_STATE Using to check WIFI state before searching printer, etc.
Network communication android.permission.ACCESS_NETWORK_STATE Using to search printer, send printed data, etc. through WIFI network.
android.permission.BLUETOOTH Using to search printer, send printed data, etc. through Bluetooth network, etc.
android.permission.BLUETOOTH_ADMIN Using to search printer, send printed data, etc. through Bluetooth network, etc.
android.permission.INTERNET Using to communicate to internet as Google Drive, Gmail, etc.
com.android.vending.BILLING Using to purchase in Store.
Your accounts android.permission.GET_ACCOUNTS Using to get Google Account in Google Drive, Gmail, Store, etc.
android.permission.USE_CREDENTIALS Using to get authentication token in Google Drive, Gmail, etc.
Your personal information android.permission.READ_CALENDAR Using to print Calendar event.
android.permission.READ_CALL_LOG

StarPrint do nothing with this permission. Actually this is automatically added to release for target 2.3.x and 3.x.

This is Note from Android document:

Note: If your app uses the READ_CONTACTS permission and both your minSdkVersion and targetSdkVersion values are set to 15 or lower, the system implicitly grants your app this permission.

If you don't need this permission, be sure your targetSdkVersion is 16 or higher.

android.permission.READ_CONTACTS Using to print Contact information.

com.android.browser.permission

READ_HISTORY_BOOKMARKS

Using to print Web page.
Phone calls android.permission.READ_PHONE_STATE Using to get phone identity which is included to user report when bugs occur. The report help developers to improve StarPrint quality for next version.

Upgrading and Payment

1. How can I remove watermark in print result?

If you like StarPrint and want remove watermark, please upgrading to Plus by open My Purchases, then select the feature pack you want, and follow the instructions.

2. What is fee for PLUS version?

It depends on the pack you need. The price for each pack is reasonable, please read the feature of each pack before purchasing.

3. After updating the new version, StarPrint doesn't work anymore or I can't select driver. How can I solve it?

In this case, please do confirmation as below:

      • Check internal SD memory. StarPrint need more than 50Mb space memory.
      • These steps may help you to solve the problem, please do step by step carefully:
      1. Unintall APFCore first, then uninstall StarPrint
      2. Download the latest version StarPrint from Google Play
      3. Run StarPrint for the 1st time, select Yes to install APFCore
      4. Checkpont #1: After installing APFCore, you will see the message “Connecting to the printing services”. Let us know if StarPrint connects to print service ok or not.
      5. Select content, then select printer. StarPrint will open Select Printer screen
      6. Checkpoint #2: The found printer will be added to StarPrint with the installed driver. Please let us know if the driver is installed ok or not (with or without the exclamation mark).
      7. If the driver is not installed (with exclamation mark), still on Select Printer screen, please long tap on the printer, then select Change driver, then select your printer brand (Canon), then select driver. Checkpoint #3: After selecting printer brand, if the list of driver is blank, please let us know.
      8. If you did buy a feature pack before, restore the status by tapping on StarPrint Store, then tap Restore (if you have trouble on following the steps, please read manual here)

If you still can not make StarPrint work again, pleaseThis email address is being protected from spambots. You need JavaScript enabled to view it. for troubleshooting.

4. Do I have to pay more after purchasing StarPrint packs or is it a one-time payment?

It is an one-off payment and no other charges applied. You will not need to pay monthly (it is not a subscription-based service) and you will not have to pay for updates.

5. I deleted StarPrint for some reasons and re-install it, how can I get back the pack I purchased?

Yes, you can. Please tap on My Purchase, and select Restore for the pack you already bought before.

Business

1. How can I purchase the business/bulk license of StarPrint?

You can purchase online via StarPrint Bulk license page. That page can be access by clicking on Bulk Licenses button on home page.

2. I love StarPrint and it's really powerful with printing solution. Can I have that printing solution in my aplication?

Yes, you can. StarPrint is developed base on APF. We are proud of sharing APF for you. Please contact us This email address is being protected from spambots. You need JavaScript enabled to view it. for more detail and support.